Public offer agreement

Provider details

Sole Proprietor Oleksandr Viktorovych Berezovskyi (ФОП Березовський Олександр Вікторович, Ukraine)
Ukrainian taxpayer ID (РНОКПП): 3114619894
Date of state registration: 16 September 2025
State register entry no.: 2010350000000877534
Activity classifier (КВЕД): 86.22 — Specialised medical practice
Licensed by the Ukrainian Ministry of Health to provide medical practice activity (licence granted by MOH order no. 973 dated 16 July 2026), specialty — “рентгенологія” (Radiology)
Place of service: Kyiv, Ukraine (services are provided remotely)
Contact email: berezovskiy.a@gmail.com
Website: secondread.com.ua

Bank details for payment

Beneficiary bank: JSC Universal Bank (monobank brand)
IBAN: UA433220010000026007360035144
Payment reference: “Payment for advisory medical services, order no. [order_reference]”.

This Agreement is a public offer (the “Agreement”) within the meaning of articles 633, 641 and 642 of the Civil Code of Ukraine. Unconditional acceptance of the terms of the Agreement (acceptance) is effected by the Patient marking electronic consent in the Provider’s Telegram bot or website and paying for the selected service.

1. Subject matter

1.1. The Provider provides the Customer (the “Patient”) with advisory services in the field of diagnostic radiology (рентгенологія), in the form of a remote (telemedicine) consultation, in accordance with the Ukrainian law “Fundamentals of the Legislation of Ukraine on Healthcare,” the regulations of the Ukrainian Ministry of Health, and other applicable law.

1.2. The list of services available as of the date of acceptance is published on the Provider’s website and/or Telegram bot:

• Radiology Second Opinion — non-contrast (native) CT/MRI;
• Radiology Second Opinion — contrast-enhanced CT/MRI;
• Consultation on study results (a plain-language walkthrough of the findings and an assessment of the relevance of the recommendations) in the form of an asynchronous video recording or a live videoconference;
• English-language report — a re-read of the study and your existing report, delivered as a structured English medical report, for treatment or consultations abroad.

1.3. The services do not constitute:

• establishment of a clinical diagnosis for a patient who requires an in-person examination;
• prescription of treatment, drug therapy, or invasive procedures;
• forensic or insurance medical examination;
• emergency medical care.

2. Order of service delivery

2.1. The Patient registers in the Telegram bot or on the website and provides the personal data, identification data, and medical data (description of symptoms, prior reports, DICOM files, etc.) required to deliver the service.

2.2. The Patient gives separate, explicit consent to:

• the processing of personal data (in accordance with Ukrainian Law no. 2297-VI on personal data protection);
• the processing of special-category data (health data);
• the provision of a telemedicine consultation.

Without these consents the Agreement is not concluded.

2.3. Provision of the service begins at the moment payment is credited to the Provider’s account. Delivery times:

• Second Opinion, asynchronous consultation and English-language report — 24 to 72 hours, counted within business days; the period does not include weekends or official public holidays in Ukraine;
• live video consultation — at a time agreed with the Provider in advance.

In individual cases the delivery period may be extended by prior agreement with the Patient.

2.4. The deliverable is provided as:

• an electronic document (PDF) with the report, delivered to the Patient’s Telegram chat and/or the email address provided — for a Second Opinion and an English-language report;
• a video recording of the walkthrough (mp4) plus a written transcript — for an asynchronous consultation;
• a 10–15 minute live video call, recordable with the Patient’s consent — for a live consultation.

2.5. Services are ordered by a legally capable adult (18+). For a patient who is a minor, the order is placed by their legal representative (a parent or guardian), who by accepting this Agreement confirms their status as the patient’s legal representative under art. 43 of the Fundamentals of the Legislation of Ukraine on Healthcare.

3. Price and payment

3.1. Service prices are set in Ukrainian hryvnia in accordance with the rates published on the Provider’s website and/or Telegram bot at the moment of payment. By accepting this Agreement, the Patient confirms having reviewed the current rate of the selected service.

3.2. Payment is made cashlessly through the Plata by mono payment service (JSC Universal Bank, monobank) or other payment systems listed in the Provider’s Telegram bot / website at the time of payment.

3.3. Payment is deemed made at the moment funds are credited to the Provider’s account.

3.4. The Provider issues a fiscal receipt in accordance with applicable law (a service-rendered act is provided on the Patient’s separate request).

4. Withdrawal from the Agreement and refunds

4.1. This Agreement is a distance contract within the meaning of the Ukrainian Law on Consumer Protection no. 3153-IX. The Patient has the right to withdraw from the Agreement within 14 days of its conclusion without giving any reason — up until the service has been provided in full.

4.2. By accepting this Agreement, the Patient gives explicit consent to the provision of the service beginning before the 14-day withdrawal period expires, and acknowledges that once the service has been provided in full (the report has been issued, the video recording delivered, or the live consultation held), the right of withdrawal is lost. Provision of the service is deemed to begin at the moment payment is credited to the Provider’s account (sec. 2.3).

4.3. If the Patient withdraws from the Agreement after payment has been credited but before the deliverable is provided (the report or video recording is sent, or the live consultation is held), the Provider retains the part of the price corresponding to the service actually provided. The parties agree that the Provider begins processing the submitted materials immediately after payment is credited, and that the value of the work actually performed as of the withdrawal is assessed by the parties at 50% of the price of the service concerned. The remainder is refunded no later than 7 days from receipt of the withdrawal notice, using the same payment method the Patient used, unless the Patient agrees to a different method.

4.4. A withdrawal notice is submitted via the Telegram bot (order cancellation) or by email to berezovskiy.a@gmail.com, quoting the order number.

5. Liability

5.1. The Provider delivers the service on the basis of, and within the limits of, the information supplied by the Patient. The Provider is not liable for consequences arising from incomplete, inaccurate, or untimely information.

5.2. The Provider’s report is advisory and recommendatory in nature and does not replace an in-person consultation with the Patient’s treating physician.

5.3. The Patient is responsible for the accuracy of the information provided and for the voluntary and informed decision to use the service.

5.4. If the Provider identifies a condition that poses an immediate threat to the Patient’s life, the Provider notifies the Patient without delay and recommends that the Patient seek emergency medical care immediately.

5.5. The Provider’s financial liability under this Agreement is limited to the amount actually paid by the Patient for the service concerned. This limitation does not apply where liability cannot be limited under applicable law.

6. Confidentiality and processing of personal data

6.1. Information about the fact of the Patient’s request, their state of health, examination results, and any other information obtained in the course of providing the services constitutes medical secrecy (art. 40 of the Fundamentals of the Legislation of Ukraine on Healthcare, art. 286 of the Civil Code of Ukraine) and is not disclosed to third parties except in the cases directly provided for by law.

6.2. The Provider processes the Patient’s personal data on the basis of:

• art. 7 (2)(6) of Ukrainian Law no. 2297-VI (processing by a physician in the course of providing medical services);
• the Patient’s explicit consent;
• for EU-resident patients — GDPR art. 9(2)(a) and 9(2)(h).

6.3. Data is stored in protected environments (encryption at rest, TLS in transit, access control). Details are set out in the Privacy Policy.

6.4. Retention periods:

• reports and accompanying medical records — 5 years from the date of service (medical-records and primary accounting-document requirements), unless the law requires a longer period;
• raw DICOM files — deleted once the Patient confirms receipt of the report, and in any event no later than 30 days from the date the report is issued, unless the Patient requests otherwise;
• tax records — as required by the Tax Code of Ukraine.

6.5. The Patient has the right to:

• access their data;
• request correction;
• request erasure (subject to mandatory retention periods);
• withdraw consent.

Requests should be sent to berezovskiy.a@gmail.com or via the /forgetme command in the Telegram bot.

7. Force majeure

7.1. The parties are released from liability in the event of force-majeure circumstances (war, natural disaster, decisions of state authorities, etc.), confirmed in the manner established by law (including a certificate of the Ukrainian Chamber of Commerce and Industry). In a force-majeure event, the service delivery deadline is extended accordingly.

8. Dispute resolution

8.1. Disputes are to be resolved through negotiation. Failing agreement, disputes are heard in the courts in accordance with the laws of Ukraine.

9. Final provisions

9.1. The Agreement enters into force at the moment of acceptance and remains in force until the parties have fully discharged their obligations.

9.2. The Provider reserves the right to amend the terms of the Agreement. The current version is published on the Provider’s website / bot. Amendments do not apply to services paid for before the new version takes effect.

9.3. In the event of any discrepancy between the Ukrainian and any non-Ukrainian-language version of this Agreement, the Ukrainian version is controlling.